Ms. Davis began her career with the Miami-Dade Aviation Department at Miami International Airport (MIA) over 30 years ago. At MIA, she earned a series of promotions in public affairs and operations before accepting her current position as Director of Terminal Operations and Customer Service. She holds the distinction of being the first woman promoted to a management position in operations at MIA, a rarity for women executives in the early 1980s.
As Director of Terminal Operations and Customer Service at MIA, Ms. Davis manages a large staff, multi-million dollar contracts and MIA’s terminal, spanning more than seven million square feet.
Ms. Davis is also MIA’s Director of Customer Service, where she directs MIA’s social media initiatives, including Facebook and Twitter offerings. At MIA, Ms. Davis has implemented innovative programming such as a partnership between MIA and the renowned Disney Institute. MIA is the first U.S. airport to enter into such a partnership. Ms. Davis was a pioneer in advocating for travelers with disabilities, starting MIA’s ADA advisory task force over 20 years ago - long before the Americans with Disabilities Act was signed into legislation in 1990.
During her tenure with the Aviation Department, Ms. Davis has distinguished herself as a highly effective, creative and empathic leader who has crafted innovations and initiatives focused on passenger care and customer service excellence. She holds a B.A. degree in Mass Communications from the University of South Florida.
Deputy Director / CFO
- Facilities Management
- Governmental Affairs
- Minority Affairs
- Public Safety, Security and Communications
- Airside Operations, Noise Abatement and Wildlife, Aviation Enforcement and General Aviation Airpors (GAA)
- Aviation Planning, Land Use and Grants
- Capital Finance Manager
- Cash Management
- Civil and Environmental Engineering
- Commodities Management
- Contracts Administration
- Facilities Management and Project Administration
- Financial Planning and Performance Analysis
- Fine Arts and Cultural Affairs
- Human Resources
- Information Systems
- Landside Operations
- Professional Compliance
- Protocol and International Affairs
- Real Estate Management
- Terminal Maintenance
- Terminal Operations & Customer Service
- Utilities Maintenance