Disabled Passenger Information

 

Ticket Counters - ADA
Click here or scroll to the bottom of this page to see a translation in sign language (ASL) 
of the information contained on this page.
 
Accessible Transit Pickup (ATP) Doors

The Aviation Department has designated doors to assist patrons in coordinating pick-up and drop-off locations with STS (Paratransit/Special Transportation Services) - view locations.

ADA Access Committee

The ADA Access Committee is comprised of a group of volunteers who, in conjunction with the Aviation Department and airport staff, work toward improving accessibility to programs and services at the Miami International Airport.  These meetings are open to the public.  Meetings are held quarterly, on the THIRD Wednesday of every THIRD month at Miami International Airport, Concourse D, 4th Floor auditorium in the North Terminal at 2:00 p.m. For additional information, please contact Monica Beltran or Rosie Leslie.

Airport ADA Coordinator

Monica Beltran is the ADA coordinator for the Aviation Department at Miami International Airport. Please direct all ADA questions, requests for auxiliary aids or services, requests for alternate format or any other concerns or complaints to her by calling 305-876-7024 or e-mailing Monica Beltran or Rosie Leslie.

Formal Grievance Procedures

The office of ADA Coordination administers the County's overall ADA grievance procedure. Persons with ADA complaints specifically regarding Miami International Airport are encouraged to contact the Aviation Department's ADA Coordinator as noted above. If the department's response does not adequately resolve the complaint, a formal grievance can be filed with the Miami-Dade County's Office of ADA Coordination. Complaint forms are available online or via email  from the ADA Coordination office, or by calling 305-375-3566.

Paging System

MIA offers visual paging for travelers who are deaf or hard of hearing. Visual paging messages can be viewed on the monitors displayed behind the ticket counters throughout the MIA terminal.  To request this service, please call 305-876-7000.

Parking

Designated disabled permit parking and stroller permit parking is conveniently located near the moving sidewalks on the 3rd level of the garages. Additional disabled permit parking, including van accessible spaces, are available on the easternmost ground level sections of the Dolphin and Flamingo garages.  View MIA's accessible parking areas map.

Moving Walkways (Skyride)

Moving walkways, also known as Skyride, are located on the third level and connect the main terminal with parking garages and MIA Mover train station to the Rental Car Center (RCC). These walkways span the length of the terminal building, allowing passengers to quickly transit from concourse to concourse.

Non-Discrimiation:

  Civil Rights Act of 1964 - 49 CFR Part 21 - Title VI - Unlawful Discrimination

 

Public Telephones

MIA has TTY / TDD telephones at selected telephone banks throughout the terminal. At telephone banks where there is no TTY / TDD, you will find directions to the closest accessible location. To connect directly to the Florida Relay Service from any phone, callers who are deaf or hard of hearing may dial 711. Voice callers may also utilize the 711 relay service. However, please note, when dialing 711, there will be a long series of audible tones before a live relay operator comes on the line. Voice callers may contact the Florida Relay Service directly, by calling: 1-800-955-8770.

Restaurants at MIA

All snack bars and full-service restaurants are wheelchair accessible. View list of Shopping, Dining and Services.

Restrooms

Restrooms located throughout the terminal feature toilet compartments for travelers with disabilities.  Unisex restrooms equipped for the disabled are also available throughout the terminal.  Look for the internationally recognized disabled symbol.

Service Animal Relief

MIA has animal relief areaslocated at the arrival level at Concourses D, E and J.  The relief areas at Concourses E and J are whimsically themed "doggy parks." All of MIA relief areas are equipped with dual surfaces and waste disposal stations (map locations).

Taxicab Service

Patrons in need of accessible taxicab service should request it upon arrival at the ground level curbside area. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding lot, located just outside the terminal area.  Drivers will assist patrons with baggage.

Shared-Ride Van Service

American Shuttle shared-ride vans are available with wheelchair lifts. Passengers seeking to reserve a wheelchair lift-equipped shared-ride van may contact American Shuttle at 305-871-1000, or see the curbside representative at the Ground Transportation kiosk. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding area, located just outside the airport. Drivers will assist patrons with baggage.

Wheelchairs

Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance.  However, wheelchair assistance may also be requested at airline ticket counters.

Security Restrictions

Security measures at MIA restrict public access beyond passenger screening points to ticketed passengers only.  However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, they must obtain permission from the airline.

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