Disabled Passenger Information


Ticket Counters - ADA
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Accessible Transit Pickup (ATP) Doors

The Aviation Department has designated doors to assist patrons in coordinating pick-up and drop-off locations with STS (Paratransit/Special Transportation Services) - view locations.

ADA Access Committee

The ADA Access Committee is comprised of a group of volunteers who, in conjunction with the Aviation Department and airport staff, work toward improving accessibility to programs and services at the Miami International Airport.  These meetings are open to the public.  Meetings are held quarterly, on the THIRD Wednesday of every THIRD month at Miami International Airport, Concourse D, 4th Floor auditorium in the North Terminal at 2:00 p.m. For additional information, please contact Barbara Carlo.

Airport ADA Coordination

If you require wheelchair service or similar assistance for passengers with disabilities, please contact your airline, as the airlines must make these arrangements. A directory of airline phone numbers and website addresses can be found here: AIRLINE DIRECTORY.  If you have a request for airport-related materials in alternate formats or would like to make the Miami Dade Aviation Department aware of an accessibility concern or complaint, please send an email to MIA ADA Coordinators Barbara Carlo. Please allow up to 3 business days for a response.

Formal Grievance Procedures

The office of ADA Coordination administers the County's overall ADA grievance procedure. Persons with ADA complaints specifically regarding Miami International Airport are encouraged to contact the Aviation Department's ADA Coordinator as noted above. If the department's response does not adequately resolve the complaint, a formal grievance can be filed with the Miami-Dade County's Office of ADA Coordination. Complaint forms are available online or via email  from the ADA Coordination office, or by calling 305-375-3566.

Paging System

MIA offers visual paging for travelers who are deaf or hard of hearing. Visual paging messages can be viewed on the monitors displayed behind the ticket counters throughout the MIA terminal.  To request this service, please call 305-876-7000.


Designated disabled permit parking and stroller permit parking is conveniently located near the moving sidewalks on the 3rd level of the garages. Additional disabled permit parking, including van accessible spaces, are available on the easternmost ground level sections of the Dolphin and Flamingo garages.  View MIA's accessible parking areas map.

Moving Walkways (Skyride)

Moving walkways, also known as Skyride, are located on the third level and connect the main terminal with parking garages and MIA Mover train station to the Rental Car Center (RCC). These walkways span the length of the terminal building, allowing passengers to quickly transit from concourse to concourse.


  Civil Rights Act of 1964 - 49 CFR Part 21 - Title VI - Unlawful Discrimination

  Civil Rights Act Poster


Public Telephones

MIA has TTY / TDD telephones at selected telephone banks throughout the terminal. At telephone banks where there is no TTY / TDD, you will find directions to the closest accessible location. To connect directly to the Florida Relay Service from any phone, callers who are deaf or hard of hearing may dial 711. Voice callers may also utilize the 711 relay service. However, please note, when dialing 711, there will be a long series of audible tones before a live relay operator comes on the line. Voice callers may contact the Florida Relay Service directly, by calling: 1-800-955-8770.

Restaurants at MIA

All snack bars and full-service restaurants are wheelchair accessible. View list of Shopping, Dining and Services.


Restrooms located throughout the terminal feature toilet compartments for travelers with disabilities.  Unisex restrooms equipped for the disabled are also available throughout the terminal.  Look for the internationally recognized disabled symbol.

Service Animal Relief

MIA has animal relief areaslocated at the arrival level at Concourses D, E and J.  The relief areas at Concourses E and J are whimsically themed "doggy parks." All of MIA relief areas are equipped with dual surfaces and waste disposal stations (map locations).

Taxicab Service

Patrons in need of accessible taxicab service should request it upon arrival at the ground level curbside area. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding lot, located just outside the terminal area.  Drivers will assist patrons with baggage.

Shared-Ride Van Service

SuperShuttle shared-ride vans are available with wheelchair lifts. Passengers seeking to reserve a wheelchair lift-equipped shared-ride van may contact SuperShuttle at 305-871-1000, or see the curbside representative at the Ground Transportation kiosk. Please allow a reasonable amount of additional time to call an equipped vehicle from the holding area, located just outside the airport. Drivers will assist patrons with baggage.


Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance.  However, wheelchair assistance may also be requested at airline ticket counters.

Security Restrictions

Security measures at MIA restrict public access beyond passenger screening points to ticketed passengers only.  However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, they must obtain permission from the airline. 

 Security Screening / TSA

           The Transportation Security Administration (TSA) provides information and assistance
           to travelers with disabilities and medical conditions. TSA recommends that passengers
           contact the TSA CARES HELPLINE at least 72 hours ahead of travel for information about
           what to expect during screening. For additional information, please call the TSA toll free
           at: 1-855-787-2227 or click on this link: - TSA Cares


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