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Exceptional customer service is vital to the success and the future of Miami International Airport and plays a pivotal role in the vitality of our local economy. The greetings and services that travelers receive while using our facilities set the tone for their experiences and perceptions of Greater Miami. All airport employees, whether directly or indirectly, have contact with customers in one way or another. Every day, every one of these employees has the opportunity to brighten a customer’s day.

To laud airport employees who have provided excellent service to our customers, the Aviation Department has established the Airport-wide Customer Service Reward & Recognition Program (R&R). This program is designed to recognize our best in the field of customer service. Any employee of the many companies and government agencies operating at MIA and MDAD’s General Aviation Airports is eligible for an R&R nomination and can, in turn, also nominate any other employee.

We encourage all airport employees who witness or know of an occurrence of exceptional customer service, to nominate the employee(s) involved. Taking the time to nominate someone can boost individual and unit morale, and provides our best employees with the recognition they deserve.  Click here for a nomination form and outline of program rules.

For additional information about the program, please contact the Terminal Operations Division at 305-876-7724 or e-mail rewardandrecognition@miami-airport.com.

Meet MIA's Customer Service Heroes for 2008

Click here to view the 2007 Winners.
 










 

Two Time Winner! Geneva Hairs, Airport Specialist - MDAD

Yearly Winner 2007
Employee of the Year Award
 
Geneva Hairs
Airport Specialist - MDAD
 
Two-time Winner!

In June 2007, with caring and compassion, Geneva Hairs assisted an elderly disoriented passenger; taking him to stay at the home of a friend, going as far as laundering his clothes. They personify the concept of “above and beyond the call of duty.” In addition, in September 2007, Geneva went above the call of duty by going through the security check point at concourse H to purchase Cinnabons for a passenger and her young son after learning they had been in the terminal for sometime looking for the Cinnabon establishment at concourse E which had close down.
 

Georgina Felix, Customer Service Agent - US Airways

January 2008

GEORGINA FELIX
Customer Service Agent
US Airways

Despite not being able to obtain passage on two flights, a stand-by passenger was very pleased with the friendly and helpful assistance she received from Mrs. Georgina Felix, a Customer Service  Agent for US Airways. Georgina is commended for offering courteous and professional customer service not only to all US Airways passengers, but also to all MIA patrons.

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