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Exceptional customer service is vital to the success and the future of Miami International Airport and plays a pivotal role in the vitality of our local economy. The greetings and services that travelers receive while using our facilities set the tone for their experiences and perceptions of Greater Miami. All airport employees, whether directly or indirectly, have contact with customers in one way or another. Every day, every one of these employees has the opportunity to brighten a customer’s day.
To laud airport employees who have provided excellent service to our customers, the Aviation Department has established the Airport-wide Customer Service Reward & Recognition Program (R&R). This program is designed to recognize our best in the field of customer service. Any employee of the many companies and government agencies operating at MIA and MDAD’s General Aviation Airports is eligible for an R&R nomination and can, in turn, also nominate any other employee.
We encourage all airport employees who witness or know of an occurrence of exceptional customer service, to nominate the employee(s) involved. Taking the time to nominate someone can boost individual and unit morale, and provides our best employees with the recognition they deserve. Click here for a nomination form and outline of program rules.
For additional information about the program, please contact the Terminal Operations Division at 305-876-7724 or e-mail rewardandrecognition@miami-airport.com.
Meet MIA's Customer Service Heroes for 2008
Click here to view the 2007 Winners.
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