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MIAMI, FL --- Miami International Airport (MIA) recently honored two airport employees for their outstanding service to Airport users at its monthly Airport-wide Customer Service Reward and Recognition (R&R) Program celebration that included awards, prizes, and entertainment.
"The Airport-wide Customer Service Reward and Recognition Program continues to provide a means by which to showcase outstanding airport employees who are committed to excellence in Customer Service," said County Manager George M. Burgess.
The R&R Program recognizes airport employees who go above and beyond the call-of- duty to provide exceptional customer service. Employees eligible for this award include those working for airlines, cruise lines, concessions, management companies, service companies, Miami-Dade Aviation Department, Miami-Dade Fire Department, Miami-Dade Police Department, Customs and Border Protection, and the Transportation Security Administration.
“Our latest winners showcase what exceptional service to our airport users is all about,” said Aviation Director Jose Abréu, P.E.
The honorees include:
Bonnie Hay, Signature Flight Support Customer Service Lead Worker
Ms. Hay exemplifies the meaning of exceptional customer service. She helped organize an event to welcome a frequent Airport user upon their inaugural flight into MIA in their new Gulfstream 300 jet. Ms. Hay arranged for a cake to be made and along with
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R&R Program
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balloons and a card commemorating the occasion. When the aircraft arrived, she made sure that all the Signature Flight Support employees were lined up at the aircraft stairs to congratulate the owner, his family and the flight crew, followed by the card, flowers and cake presentation.
Marcia Fernandez-Morin, Miami-Dade Aviation Department Administrative
Officer III
Ms. Morin consistently demonstrates the value of customer care as a staff member at Miami International Airport. She often assists passengers with their luggage by escorting them to their destination. A recent example of this was demonstrated when Airport escalators were not working and she assisted passengers with their luggage on the escalator steps. She also directed Facilities Management staff to assist an older couple with their luggage, plus taking them to an airport concession for food. Ms. Morin has even assisted passengers in vehicles, giving them directions to get them to their destination.
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