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(Miami-Dade County, FL) – Three employees at Miami International Airport (MIA) were recognized by the airport’s Customer Service Reward and Recognition Program on September 27 for providing exceptional customer service in the month of August. Each of the winners were nominated by their supervisor or a customer who witnessed them performing customer service above and beyond the call of duty.
Transportation Security Administration (TSA) Officer Justin Chambers assisted a visibly upset passenger who was afraid she was going to miss her flight because her baby was running a fever, she had just gotten out of the hospital, and she had no cash to buy diapers and juice. Chambers took his lunch break early to buy the passenger what she needed with his own money and help her catch her flight.
UNICCO Supervisor Rafael Sanquintin was nominated by a British Airways employee for his excellence in cleaning the airline’s office and passenger areas in Concourse A. Sanquintin, who was recently assigned to the Concourse A area, assisted his staff by personally getting on his knees to clean the area, consistently inspecting the area for any additional necessary cleaning, and training his staff how to do the same.
Miami-Dade Aviation Department Governmental Affairs Executive Assistant Tony Quintero won the Good Samaritan Award for helping to extinguish a vehicle fire in one of MIA’s parking garages. On his way home, Quintero saw a parked van on fire and used a nearby fire extinguisher to stop the flames from spreading to other vehicles in the area before Fire Rescue could arrive.
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