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(Miami-Dade County, FL) – Miami International Airport’s (MIA) retail services ranked highest in customer satisfaction among all large airports in North America in 2006, according to a recently released study by J.D. Power and Associates. Large airports are defined as those serving 30 million or more passengers per year.
MIA ranked eleventh in the 2006 study for overall airport satisfaction, ahead of other large airports such as Minneapolis/St. Paul International, Los Angeles International, Orlando International, Denver International and San Francisco International.
The airport currently provides 44 retail and eight duty-free store locations, in addition to 68 food and beverage sites. In the last seven months, MIA has opened 14 new, national name-brand retail stores between Terminal E and H:
·Brookstone, which offers an assortment of distinctive, specialty products;
·Mindworks, which carries nostalgic and modern toys, games and electronics;
·$10 Boutique, a marbled-floored accessories shop for men and women, with all items priced at $10;
·Prestige Signature, which features a Mont Blanc store and other fine writing instruments, watches, and leather goods;
·Airport Wireless, which carries Palm products and other high-tech electronics;
·Ron Jon Surf Shop, internationally recognized for its beach-themed merchandise; Bayside Brush, which offers more than 400 styles of hard-to-find brushes and hair accessories, many made in France;
·Borders, a worldwide retailer of reading material, music, travel guides and maps;
·The Havana Shirt Store, which features clothing from Tommy Bahamas, Nat Nast, and La Coste, as well as Miami-style guayabera shirts for men and women; and,
·Sundries stores Hudson News (2), Newslink (2) and Mercado Miami.
Also scheduled to open this summer are: Dunkin’ Donuts, where passengers can get the store’s world famous coffee and baked goods to go with a good book from the connecting Borders location; and Jetsetter Mini Spa, where weary passengers can pamper themselves with manicures, pedicures, sleep pods and relaxation products.
The 2006 North America Airport Satisfaction Study is based on responses from more than 9,800 passengers who took a flight between January and May of 2006. Passengers evaluated up to two different airports – their departing and arriving airport – for a total of more than 17,000 evaluations.
Since 1968, J.D. Power and Associates has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. J.D. Power and Associates has developed and maintains one of the largest, most comprehensive historical customer satisfaction databases in existence, which includes feedback on the shopping, buying and ownership experiences for a variety of products and services.
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