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1. How do I register?
2. Why do I have to register to use the system?
3. How often do I have to register?
4. Are username and password case sensitive?
5. Where can I find my Company Number?
6. Where can I find the invoice number?
7. Where can I find the open balance?
8. How much time does it take to post a payment to my account?
9. Is paying online on your system secure?
10. Do you save my credit card number or bank account information?
11. Can I pay for multiple companies?
12. If I am responsible for making payments for multiple companies, do I have to have a different email address when I register for each company?
13. I have entered the correct Company Number but I still cannot register.
14. I have entered a correct Company Number, Invoice Number and Invoice Amount but the system still does not allow me to register.
15. I made a payment but I want to cancel it.
16. What is ACH?
17. What methods of payment does this application accept?
18. Is there a minimum amount that can be paid?
19. Can I pay for an invoice using both a credit card and an electronic check (ACH)?
20. I want to pay an invoice, but theres a portion of the invoice amount I wish to dispute. Can I pay only for a portion of that invoice?
1. How do I register?
In order to register and use MIA-PAY, you must be a customer of the Miami-Dade Aviation Department (MDAD) and receive invoices from MDAD. In order to register you must have the following information available:
- The invoice number for an invoice that has an open balance
- The current invoice balance
- Your Company Number (also referred to as Account Number)
All this required information may be found on an invoice or on your customer statement. Be sure to use the most recent statement. After you successfully register, you will need to use your login credentials to log into MIA-Pay. See a sample Invoice and sample Statement below.
2. Why do I have to register to use the system?
Registration authenticates our customers and allows companies to view only their open invoices and pay them securely online.
3. How often do I have to register?
You only need to register once. If you make payments for multiple companies, you will have to register once for each company. If you change your email address you must repeat the registration process using your new email address.
4. Are username and password case sensitive?
Yes, both username and password are case sensitive.
5. Where can I find my Company Number?
Company Number can be found on your invoice or statement. Company Number is also referred to as "Account Number."See a sample Invoice and sample Statement below.
6. Where can I find the invoice number?
The invoice number is on your invoice or statement. Invoice http://www.miami-airport.com/html/mia-pay.html# is also referred to as Item ID on statements. See a sample Invoice and sample Statement below.
7. Where can I find the open balance?
The open balance is on your invoice or most current statement. See a sample Invoice and sample Statement below.
8. How much time does it take to post a payment to my account?
It takes between one to two business days to post a payment to your account, however, your payment will be recorded as having been paid on the same day the transaction was done on MIA-Pay.
9. Is paying online on your system secure?
Yes, we use a 128 bit SSL connection and do not see, handle, or store your credit card or bank information. Check and credit card processing is done directly by the bank.
10. Do you save my credit card number or bank account information?
No.
11. Can I pay for multiple companies?
Yes you can, however, you will need to register for each company separately.
12. If I am responsible for making payments for multiple companies, do I have to have a different email address when I register for each company?
No, you may use the same email address but you will need to register for each company separately.
13. I have entered the correct Company Number but I still cannot register.
Make sure you enter all leading zeroes, if any, in your Company Number (also referred to as Account Number). For example, 00000004 should not be entered as 4. In this example, you must enter the information as 00000004.
14. I have entered a correct Company Number, Invoice Number and Invoice Amount but the system still does not allow me to register.
Make sure you are entering the balance from your invoice or your most recent statement. Be sure to enter leading zeroes, if there are any, in your invoice number and Company Number (also referred to as Account Number). Also, check that you have entered the correct and exact invoice amount. If this does not resolve the problem, please contact us for further assistance on this matter.
15. I made a payment but I want to cancel it.
Once a payment is submitted online, it cannot be cancelled. You must contact us via phone with your confirmation code in order to void the payment.
16. What is ACH?
ACH stands for Automated Clearing House. It is an electronic network for financial transactions in the United States. It requires that the checking account is from a U.S. bank. In the case of MIA-Pay it means you may pay using an electronic check (e-check). When paying via electronic check, there is no amount limit per payment transaction.
17. What methods of payment does this application accept?
You may pay using ACH (e-check) or credit card. Credit cards accepted are Visa, MasterCard, American Express and Discover.
18. Is there a minimum amount that can be paid?
Yes, the minimum amount you may pay using either ACH (electronic check) or credit card is $5.
19. Can I pay for an invoice using both a credit card and an electronic check (ACH)?
Yes, but you will have to make two separate transactions; one using a credit card and the other using an electronic check (ACH).
20. I want to pay an invoice, but theres a portion of the invoice amount I wish to dispute. Can I pay only for a portion of that invoice?
Yes, you may make partial payment on an invoice, but you will need to contact our department prior to making the payment online through MIA-Pay to indicate what part of the invoice you are disputing.
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