Customer Service

Information CenterTourist Information Counters Terminal DTerminal ETerminal HTerminal J
Located throughout terminals D, E, H and J, including the main counter at Central Terminal E, Level 2, near the airport's hotel.

Open daily from 6 a.m. - 10 p.m.

Services provided include:

  • Multilingual airport and tourist information
  • Multilingual interpreting and translation service
  • Assistance with TDD phone at the Information Center
  • Resolving customer complaints
  • Accepting lost items when Lost and Found office is closed

For additional information, call 305-876-7000.

Paging & Information Center (PIC)
Provides multilingual paging throughout MIA's terminal and concourses. To request a page, simply pick up any of the white courtesy phones located throughout the terminal.

In addition to paging, the center also provides information, emergency messages and assistance to the public through:

  • Public number (305-876-7000)
  • Direct 1-800-TALK-MIA lines
  • White Courtesy Phones

Paging service is available 24 hours a day, 7 days a week.

For comments, questions or concerns, you can also contact Customer Service at 

Tours at Miami International Airport

Come join us for a FREE tour of MIA. Each year thousands of school children, community/civic organizations and groups with special interests enjoy exciting exploration of MIA's airfield, midfield Fire Station, Federal Agencies (when available) and special terminal building visits.

Tour Information:

  • Offered Monday - Friday
  • Duration 2 - 2½ hours
  • Fun handouts for children
  • Children must be 6 years of age or older

Tours can be specifically designed to fill special requests, or geared toward other aviation-related interests.

For more information, call 305-876-0242 or e-mail us or visit our Special Events page.

Employee RecognitionDid someone make a difference in your travel experience?
The Reward & Recognition Program was established to enhance unit morale, recognize and reward airport employees who provide exemplary service to MIA’s passengers. If any airport employee went above and beyond their call of duty to assist you or anyone you know, you can nominate them for exceptional customer service through MIA's Reward & Recognition (R&R) program. 


The following options are available to submit nominations:



Reward & Recognition Winners - 2018
















Meet MIA Employee of the Year - Jose Consuegra 


Meet the R&R 2018 Winners



Miami Begins @MIA

The Ambassador Information Program's mission is to provide information and assistance to the traveling public. Volunteer Customer Service representatives circulate throughout the terminal, seeking out passengers in need of assistance.

You can play a vital role in welcoming visitors to Greater Miami and the beaches as a Volunteer Ambassador. Volunteer


  • Must be 16 years or older
  • Extensive security requirements
  • Complete 100 hours of service within one year


  • Free parking
  • Free uniforms
  • Airport discounts
  • Awards
  • Flexible schedules
  • Extensive training

Application Information:

For more information, call 305-869-1859 or email us.

White Courtesy Phones

Connect with an MIA employee instantly who can provide information, assistance and airport-wide paging announcements 24 hours a day, 7 days a week using our white courtesy phones located on columns throughout the terminals.