The Protocol and International Affairs Division engages in protocol, diplomatic and international affairs programs with local, state, federal and international agencies to promote Miami-Dade Aviation Department, foster cross-cultural exchanges and build bridges of understanding through programs, services and initiatives.

Protocol expedite escort service and other assignments are performed 365 days a year from 5:00 AM to 10:00 PM. The Office coordinates logistics associated with official missions/delegations, special events and diplomatic arrivals/departures with representatives of the airlines, U.S. government agencies such as Customs and Border Protection (CBP), the Secret Service, the Department of State, the TSA, U.S. Southern Command (SouthCom), the Office of Foreign Missions (OFM), etc. 


“Protocol is too important, especially in this community
and in view of our efforts to strengthen international ties...
what it boils down to is that if we’re going to perform a protocol function,
we need to do it right and an airport of this type must provide that…”
- George E. Spofford, MIA Deputy Director, 1989


 


Background & History

The Miami-Dade Aviation Department (MDAD) is an agency of the Miami-Dade County government that manages airports. MDAD operates Miami International Airport (MIA), and four general aviation airports:

Miami International Airport’s (MIA) and the General Aviation Airports’ annual economic impact is approximately $32 billion. MIA and related aviation industries contribute more than 276,000 jobs directly and indirectly to the local economy, which equates to one out of every 4.6 jobs. Also, more than forty-six (46) million passengers travelled through MIA in 2019.

The core mission of Protocol and International Affairs Division of Miami-Dade Aviation Department (MDAD) is to facilitate the movement of dignitaries, delegations, official guests, and VIPs through Miami International Airport and support the airport’s international programs and initiatives. MDAD’s Protocol and International Affairs Division was created in 1988 from the airport’s International Gateway Receptionist Program to provide a lasting and good impression of our community. The receptionist program was funded by a grant obtained from the U.S. Department of Commerce - Travel and Tourism Administration (U.S.T.T.A) - to maintain a service recognized worldwide for projecting a positive image of the community to foreign visitors and to meet the demands of the burgeoning local and international diplomatic communities in  South Florida. Subsequently, the international receptionists and front-line supervisors under the U.S.T.T.A program were reclassified into the existing County structure and renamed Terminal Operations Specialists.

Miami International Airport was the first airport in the United States, and one of the few major airports in the world, to offer a full array of services specifically tailored to the needs of traveling foreign diplomats, government officials, dignitaries and VIPs. Ms. Monique Denes served as MIA’s first Chief of Protocol under the Public Services Section at the airport’s Terminal Operations, from 1989 until 1997. The program grew from its original mission to assist arriving international passengers, through the federal inspection process, and expanded into MIA’s primary liaison with international organizations, federal, state, local agencies, etc. The Protocol section also became Miami-Dade Aviation Department’s liaison and link to the Consular Corps of Miami.

In 1994, the Clinton Administration selected Miami as host city for the First Summit of the Americas for leaders from across North and South America to establish the Free Trade Area of the Americas, (FTAA). The Office of Protocol played a pivotal role during the Summit. It created the outdoor national flag display in front of Concourse E and a Consular Lounge (now located in Concourse F) for the purpose of welcoming the Heads of States during the Summit. The Consular Lounge, unique only to MIA, is a private Miami-Dade Aviation Department-operated facility reserved for the international diplomatic community and members of the Consular Corps of Miami. It provides a full range of services and amenities to official delegations at presidential, ministerial levels, etc.

As the functions of protocol at the airport became highly specialized and elevated to the fine art of meeting, greeting and assisting heads of states and other dignitaries, the protocol functions were moved to the Marketing and Communications Section. The Office was subsequently renamed - Protocol and International Affairs Division. Irving Fourcand was the Division Director from 2001 until July 2018.

In April 2019, U. Desmond Alufohai officially assumed the position of the Division Director. He immediately set a vision to solidify MIA’s pre-eminence in protocol and international affairs, while ensuring continued and close cooperation with South Florida’s diplomatic community. He expanded the Division’s strategic role in supporting the airport’s international  programs and  initiatives and collaboration with organizations such as: Protocol & Diplomacy International - Protocol Officers Association (PDI-POA), The Protocol School ofWashington ®, North American Vexillological Association (NAVA), etc.

Currently, the Protocol Division consist of multi-lingual staff with proficiency in the following languages: Creole, English, French, German, Italian, Polish, Portuguese, Russian and Spanish. The staff have acquired skills from diverse fields, including customer service, cultural diversity, diplomacy, etiquette, intercultural norms, international relations and protocol.

Protocol expedite escort service and other assignments are performed 365 days a year from 5:00 AM to 10:00 PM. The Office also coordinates logistics associated with official missions / delegations, special events and diplomatic arrivals/departures with representatives of the airlines, U.S. government agencies such as Customs and Border Protection (CBP), the Secret Service, the Department of State, the TSA, U.S. Southern Command (SouthCom), the Office of Foreign Missions (OFM), etc. Support for these functions are also received from other agencies such as the Florida Department of Law Enforcement, Miami Dade Police Department, etc. The Protocol Division also provides escorts associated with diplomatic mail and courier requests and maintains the international outdoor flags located in front of Concourse E. 

 

Protocol & Diplomatic Functions

Courtesies of Port

  • Coordinate and facilitate the movement of high level officials, dignitaries, delegates, guests and VIPs through MIA.
  • Provide protocol expedited escort service for important guests and greeters.
  • Coordinate the pre-clearance of guests and airport greeters
  • Provide guests and greeters with“protocol gate passes” and “international arrival access badges.” to expedite post-security acess
  • Provide escorts for diplomatic pouches and couriers.
  • Coordinate security details with Federal, State and local
    agencies.
  • Assist MDAD and other agencies with protocol, ceremonial and official events.

Consular Corps of Miami, Florida

  • Provide airport courtesy parking cards to the Consular Corps of Miami.
  • Organize an annual airport seminar for the Consular Corps
  • Organize an annual end-of-year holiday reception for the
    Consular Corps
  • Assist the Consulates in organizing their national-day event and/or other programs.
  • Liaise from time to time with embassies, The United Nations, The White House & U.S. Department of State Protocol
    Offices, Office of Foreign Missions, U.S. Southern
    Command, Florida’s Secretary of State, etc.

Professional Affiliation & Educational Opportunities

  • Coordinate educational, skills acquisition and
    professional development programs in furtherance and
    advancement of international protocol/diplomacy &
    ceremonial profession.
  • Collaborate with the Protocol School of Washington ®,
    Protocol & Diplomacy International - Protocol Officers
    Association (PDI-POA), Office of Protocol - U.S. Department of State, International Ceremonial and Protocol Organization (OICP), World Federation of Consuls (FICAC), etc.

Diplomatic Lounge

  • Operate MIA’s diplomatic lounge located in Concourse F.
  • Coordinate and assist with activities organized at the lounge.

International Affairs Programs & Initiatives

Official Missions and Delegations

  • Support MDAD’s route development and expansion initiatives.
  • Participate in out-going missions.
  • Host, coordinate, provide briefings and assist with logistics / protocol for in-coming delegations.
  • Organize and coordinate airport tours for members of the
    Consular Corps of Miami and delegations.
  • Research and prepare intelligence reports, country-background notes and socio-political conditions of countries, upon request.

Sister Airport Program

  • Coordinate MIA’s Sister Airport Program (Airport-to-Airport agreements and relationships that promote best practices,
    international understanding and goodwill).

Events & Outreach Activities

  • Support, host, and coordinate conferences, seminars, meetings and special events, in furtherance of the goals and mission of the Protocol Division.
  • Collaborate with strategic partners such to the United Nations agencies, African Union (AU), European Union (EU),
    Organization of American States (OAS), international
    diplomatic agencies, foreign governments, NGO’s, etc.
  • Participate in local, state, national and international
    conferences and events to foster protocol, diplomacy and
    international relations.
  • Provide translation services upon request.
  • Publish a monthly newsletter and an annual report of the
    Division’s activities.

Outdoor International Flags

  • Maintain MIA’s outdoor international flag display in front of Concourse E.
  • Collaborate with the North American Vexillological
    Association (NAVA).

 

U. Desmond Alufohai

U. Desmond Alufohai

Division Director, Protocol & International Affairs

Direct: + 1-305-876-7087

DAlufohai@miami-airport.com

Desmond Alufohai is the Director of Protocol and International Affairs Division, Miami International Airport (MIA), Miami-Dade Aviation Department. MIA’s Office of Protocol and International Affairs Division was created in 1988 to facilitate the movement of diplomats and dignitaries through MIA and to support the airport’s international programs and initiatives. MIA was the first airport in the U.S., and one of the few major airports in the world, to offer a full array of services specifically tailored to the needs of traveling diplomats, government officials, delegations, dignitaries, official guests and VIPs. MIA also operates a Consular Lounge for visiting dignitaries. For more information on Mr. Alufohai click here.


Vera Philoctete

Vera Philoctete

Sr. Protocol and International Affairs Administrator

Direct: + 1-305-876-7089

Mobile: + 1-305-297-0507

vphiloctete@miami-airport.com

Ms. Philoctete has been with the Protocol & International Affairs Division since 2001. She assists the Division Director in various functions, such as identifying problem areas and determining trends. She presents findings and recommends solutions or alternatives as appropriate to the Division Director. She is responsible for the coordination of all administrative functions pertaining to the Protocol Division and serves as the office liaison person for administrative issues. She manages the disbursement and the accounting of the special funds allocated to Protocol events. She writes and performs protocol assignments as deem necessary. She writes special reports as requested by the Division Director. Ms. Philoctete supervises the Protocol and International Affairs Representative.


Israel Avila 

Israel Avila

Protocol and International Affairs Coordinator

Direct: + 1-305-876-7457

Mobile: + 1-305-213-0477

iavila@miami-airport.com

Mr. Avila is responsible for coordinating the activities of a staff of Airport Protocol Officers and assisting in the development of procedures for the handling of protocol at Miami International Airport. He plans, assigns and reviews the work of Airport Protocol Officers engaged in researching and compiling reports on economic and political conditions of foreign nations, coordinating official visits, translating written materials, and other protocol duties. He develops, updates and manages protocol procedures for receiving VIPs at Miami International Airport. He also provides assistance for developing the courtesies of port programs and initiatives offered to the Miami Consular Corps.

Mr. Avila coordinates with Miami Dade County elected officials the reception of their guests and official guests of Miami at Miami International Airport. He provides training on protocol procedures at Miami International Airport to all new Protocol Officers, arranges for special handling of diplomatic pouches; checks passport and credentials of courier and accompanies through customs and immigration services.

He represents the Miami-Dade Aviation Department at meetings of the Consular Corps, U.S. State Department, U.S. Secret Service, and others to develop and update procedures for protocol projects at Miami International Airport and makes recommendations regarding hiring, discipline and promotion of subordinates.

 


Protocol Officers

 

William E. Herrera

William E. Herrera

Protocol and International Affairs Officer

Direct: + 1-305-869-4242

Mobile: + 1-305-215-6583

wherrera@miami-airport.com


Marc Jacquemin

Marc Jacquemin

Protocol and International Affairs Officer

Direct: + 1-305-876-3858

Mobile: + 1-305-794-0020

mjacquemin@miami-airport.com


Cristine Keller

Cristine Keller

Protocol and International Affairs Officer

Direct: + 1-305-876-3860

Mobile: + 1-786-593-1349

ckeller@miami-airport.com

Ms. Keller has worked for the Miami Dade Aviation Department since November 2015.  Before joining the Protocol and International Affairs Division in September 2018, she worked as a Public Service Assistant in the Airport Operations Center and for Paging and Information.  Cristine has an undergraduate degree in Geography and Master of Science degree in Physical Therapy.  After leaving health care to pursue her passion for aviation, Cristine worked briefly for Air Canada before joining the Miami Dade Aviation Department.  Cristine speaks French, German, Spanish, and English.


Moraima Mercade-Meijaard

Moraima Mercade-Meijaard

Protocol and International Affairs Officer

Direct: + 1-305-876-3859

Mobile: + 1-305-215-8483

MMercade-Meijaard@miami-airport.com

Ms. Mercade-Meijaard is a 30-year veteran of Miami Dade Aviation Department.  She joined the Aviation family on December 1988 as an International Receptionist. In this capacity she assisted both international arriving passengers as well as terminal operations. Her passion for interpersonal and international relations brought her to the Protocol and International Affairs Division where she has dedicated the best etiquettes and hospitality practices to domestic and foreign dignitaries since 1994.  Ms. Mercade-Meijaard is a highly effective liaison between all government agencies at MIA. As one of the most senior and experienced protocol officers, she has gained the trust, respect and loyalty of the international diplomatic community in South Florida. Her extended knowledge of the airport, the aviation industry, intercultural etiquette, international protocol, diplomacy, and governmental relations have contributed to her recognition as a resource person and instrumental asset to Miami-Dade Aviation Department.  In her own words: “We are the ambassadors of first impression for those who arrive at MIA from around the globe.”

Ms. Mercade-Meijaard holds a Bachelor of Arts degree in International Relations and French from Florida International University.  She is married with two wonderful daughters. She enjoys her family here and abroad, loves traveling and reading biographies.


James Carlin

James Carlin

Protocol Representative

Direct: + 1-305-876-1032

Mobile: + 1-305-439-0128

jcarlin@miami-airport.com

The Protocol Representative is responsible for researching and compiling reports on the economic and political conditions of foreign nations, coordinating the logistics of official visits by foreign aviation and cultural teams.  The protocol representative possesses considerable knowledge of the regulations of U. S. Federal inspection agencies as well as flag protocol.  Other important roles of the Protocol Representative in the Division are maintaining the Consular Lounge, administering the Consular Corps Courtesy Parking Program, and maintaining the Consular Corps directory.

 

MIA Consular Lounge Logo

 

The MIA Consular Lounge offers you the unique opportunity to host your official guests at Miami International Airport with a special touch of class that proudly reflects our destination and our famed hospitality. The charming and entrancing ambiance of the MIA Consular Lounge gives you the feeling of being home away from home and the feeling of being miles away from the hustle and bustle of the major hub that is Miami International Airport. Elegance joins with a host of specially tailored amenities to give this lounge what it takes to make the experience of your guests the most rewarding, comfortable and memorable one found at any major international airport facilities of its class.

MIA Consular Lounge


MEMBERSHIP PRIVILEGES 

  • Personalized Meet and Greet assistance
  • Complimentary snacks and beverages
  • Cappuccino and Espresso Bar
  • Free Internet via Wi-Fi
  • Latest magazines and newspapers from around the world
  • Massage Therapy (upon request)
  • Conference Room for your use on site
  • Tele-Conferencing (Upon request)
  • Catering Service tailored to your needs (upon request)
  • Use of a library of fabulous books on site
  • Airline check-in or reconfirmation on site (All airlines operating at MIA)
  • Airline agents on location for assistance (for large delegations)
  • Video and Audio equipment for your needs (upon request)
  • Catering of special functions tailored to your needs
  • Hosting of special functions tailored to your needs

A HOST OF OTHER AMENITIES

  • LED Televisions
  • Personal DVD Reader
  • Fax & Copy facility
  • PC’s with Internet Access
  • Individual workstations
  • Language Lab Accessibility
  • Free local telephone calls

All of this and more, coupled with the usual assistance of the MIA Office of Protocol, at your service, tailored to your needs, make this a unique experience. The fabulous treatment of your official guests, your delegations, and your special party.

And all of this is strictly reserved for your use only.

The MIA Consular Lounge offers to its members the opportunity of hosting their special events at the lounge in conjunction with the arrivals, departures or transiting of their dignitaries at Miami Inter-national Airport. A  VIP Catering menu specially tailored for its members is available upon request with a 48-hour advance notification. Your choice of these delightful and varied menu selections is guaranteed to appeal to the most distinctive taste buds. Your event will be hosted and served by the MIA Hotel staff at your convenience…

For more information regarding membership at the MIA Consular Lounge please call the MIA Office of Protocol at (305)876-7749 between 9:00A.M. and 4:00 P.M. weekdays.

Consular Lounge Brochure

Consular Lounge Application

Global Horizons Masthead

The offical newsletter of the Miami-Dade Aviation Department Office of Protocol and International Affairs. Published monthly as a communication platform for the traveling public and industry partners.


December 2019

January 2020

February 2020

March 2020

April 2020

May 2020

June 2020

July 2020

September 2020

Octiober 2020

Publications & Resources

Consular Corps Directory Intake Form

Protocol Expedite Service Request Form

Courtesies of Port Handbook - 8/20

MIA Quick Links

Accessibility

Airline Information

Airport Parking

Arrivals & Departures (Real Time)

Clubs & Lounges

Flight Connections

Flight Tracker

Ground Transportation

Lost & Found

MIA Airport Official (mobile App)

Shopping & Dinning

Contact Us

For additional information regarding protocol services at MIA, please contact us between 8am and 5pm

Phone: (305) 876-7457 or (305) 876-7458

Fax: (305) 869-4536

E-mail: Protocol@miami-airport.com