Customer Service

Information Center

Tourist Information Counters Terminal DTerminal ETerminal HTerminal J
Located throughout terminals D, E, H and J, including the main counter at Central Terminal E, Level 2, near the airport's hotel.

Open daily from 6 a.m. - 10 p.m.

Services provided include:

  • Multilingual airport and tourist information
  • Multilingual interpreting and translation service
  • Assistance with TDD phone at the Information Center
  • Resolving customer complaints
  • Accepting lost items when Lost and Found office is closed

For additional information, call 305-876-7000.

Paging & Information Center (PIC)
To request a page, please visit the Concourse E Information Center located on the second level (departures) of Central Terminal E.

In addition to paging, the center also provides information, emergency messages and assistance to the public through:

  • Public number (305-876-7000)
  • Direct 1-800-TALK-MIA lines

For comments, questions or concerns, you can also contact Customer Service at 

At MIA we are dedicated to providing a great experience for all our passengers. Traveling can be stressful, so we offer helpful services in order to ease the journey. For more information on accessibility click here.

Employee RecognitionDid someone make a difference in your travel experience?
The Reward & Recognition Program was established to enhance unit morale, recognize and reward airport employees who provide exemplary service to MIA’s passengers. If any airport employee went above and beyond their call of duty to assist you or anyone you know, you can nominate them for exceptional customer service through MIA's Reward & Recognition (R&R) program. 


The following options are available to submit nominations:



Reward & Recognition Winners

The Rewards & Recognition program runs annually from January to December.


Meet MIA 2020 Employees of the Year

Officer Burgos & Sanchez


MIA R&R Employees of the Year 2020



Meet the R&R 2021 Winners

Click images to view video about the winners


January 2021 R&R Winner


February 2021 R&R Winner


March 2021 R&R Winner


April 2021 R&R Winner


May 2021 R&R Winner


May 2021 R&R Winner


July 2021 R&R Winner


August 2021 R&R Winner


September 2021 R&R Winner





























Miami Begins @MIA


The Ambassador Information Program's mission is to provide information and assistance to the traveling public. Volunteer Customer Service representatives circulate throughout the terminal, seeking out passengers in need of assistance.

You can play a vital role in welcoming visitors to Greater Miami and the beaches as a Volunteer Ambassador.



  • Must be 16 years or older
  • Extensive security requirements
  • Volunteer for a four-hour shift twice a month


  • Free parking
  • Free uniforms
  • Airport discounts
  • Awards
  • Flexible schedules
  • Extensive training

Application Information:

For more information, call 305-869-1859 or email us.



Miami Hound Machine Members Banner

Currently suspended due to COVID-19 precautions

Miami International Airport’s therapy dog program, the Miami Hound Machine, features volunteer K-9 ambassadors and their owners who spread love, warmth and assistance to travelers.

The Miami Hound Machine, all certified by the Alliance of Therapy Dogs with at least six months of experience, volunteer their time to de-stress and comfort passengers during peak travel times from Thursday to Monday in the busiest areas of the airport. Miami Hound Machine appearance times and locations will be shared via MIA’s social media accounts with the hashtag #MIAmiHoundMachine.

The Miami Hound Machine joins other recent customer service enhancements at MIA, including a pre-security yoga room, indoor pet relief areas, and the MIAmamas nursing suites, with the goal to make travel easier for passengers.

For more information, contact that Volunteer Ambassador Program at 305-869-1859 or email us.


Contact Us

Public number: 305-876-7000

Direct: 1-800-TALK-MIA lines (800-825-5642)


Please use the form below to file a complaint. You may also download this form and send it to

Customer Service Complaint Form

Disabilities ADA Complaint Form