Federal Regulations:

Miami International Airport is committed to ensuring equal opportunity and access in all of its programs and activities. It further ensures that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program or activity receiving federal financial assistance on the basis of race, color, creed, sex, national origin, or limited English proficiency (LEP), in accordance with Title VI of the Civil Rights Act of 1964 (42 U.S.C. § 2000d), Title 49 U.S.C. section 47123 (49 U.S.C. § 47123), Title 49 CFR part 21. To maintain compliance, Miami International Airport conducts regular reviews of its practices and procedures, ensuring equitable access to services for all members of the public.

Click to view Notice of Non-Discrimination

If you believe you have been discriminated against and denied airport services, you may file your complaint directly to the FAA Civil Rights Office at:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591

Or by downloading the Title VI Complaint Form and sending it to:

TitleVIoutreach@flyMIA.com

Or by completing the MIA Complaint Form below:

MIA Complaint Form

If you believe you have been discriminated against by a TSA Agent, a complaint may be filed here (under “Categories” select “Civil Rights and Liberties”).

All Title VI complaints will be handled without fear of intimidation or retaliation.

Resources

Federal Register 49 CFR 21 Title Vl

MDAD Title VI Plan

MDAD LEP Plan

12-01 Procedures for Filing a Discrimination Complaint Pursuant to 49 CFR Part 21 - Title VI of the Civil Rights Act of 1964

Employee Training

Title VI - MIA Employee Training for Business Partners

The Americans with Disabilities Act (ADA) of 1990 guarantees people with disabilities equal opportunity to participate and benefit in Miami-Dade County services, programs, and activities. Miami International Airport will not discriminate against these individuals with disabilities on the basis of disabilities. Please submit the “Complaint Form” if you believe you were denied access to an airport program or service based on a disability. You can submit the complaint, by hitting the “submit” button on the bottom of the form. MIA ADA Complaint Form

You can also download the form and send the complaint to:

ADAcoordinator@miami-airport.com

NOTE: If the Complainant needs assistance filing a complaint or an alternate means to do so, please contact the Miami International Airport’s ADA Coordinator by phone at 305-869-1859 or by email at: adacoordinator@miami-airport.com .

Complaint Procedure:

Within five business days of receipt of the complaint, an email acknowledging the receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate MIA personnel to investigate the complaint. Within 15 business days after receipt of the complaint, the ADA Coordinator will contact the complainant and provide a response or request additional information to complete the investigation. If the Complainant believes the department's response does not adequately resolve the complaint, a formal grievance can be filed with the Miami-Dade County Internal Services Department ADA Office . Complaints can be filed online at: https://miamidadecounty.co1.qualtrics.com/jfe/form/SV_5ioCOzIij3Pgslf or via email at: Heidi.Johnson-Wright@miamidade.gov, or by calling 305-375-3566.

Airline/Wheelchair Complaint

If you have a complaint regarding an airline or the wheelchair services provided by the airline, please reach out to that airline directly. For a directory of airline phone numbers and website addresses click here for AIRLINE DIRECTORY.

TSA Complaint

If you have a complaint regarding TSA and your screening process at the checkpoints, you can file a complaint with TSA at: https://www.tsa.gov/contact-center/form/complaints